Effective date: 2023-11-20
This Privacy Policy explains how iKnowHow Solutions Limited (“iKnowHow”, “we”, “us”) collects, uses, shares, and protects information when you visit our website and when you use our vehicle surveillance/safety products and services.
1) Who we are
Data Controller: iKnowHow Solutions Limited
Address / Contact: House 846/A, Road 5, Adabor, Mohammadpur, Dhaka 1207, Bangladesh; +880 13 2444 7270; info@ikhlabs.com
2) Information we may collect
Depending on how you interact with us, we may collect:
A. Website & inquiry data
- Name, company, phone, email, message content when you contact us or request a quote.
- Basic technical data (IP address, browser type, device identifiers, approximate location, referral pages) and cookies.
B. Customer/account data (business clients and individuals)
- Account identifiers, service plan, installation details, support tickets, and communication logs.
C. Vehicle/telematics data (if enabled)
- Vehicle identifiers (e.g., device ID/IMEI, plate number if configured), location history, speed, events/alerts, and related telemetry.
D. Audio/video and driver monitoring data (if enabled)
- Camera footage and audio, snapshots, event clips, timestamps, and AI-generated events such as fatigue/distraction indicators and certain alert types (as offered).
- Where provided, features may include face recognition/driver identification alerts for fleet control.
3) How we use information
We use information to:
- Provide, operate, maintain, and improve the Services (including installation, device management, and support).
- Send alerts/notifications you enable (e.g., email alerts with video footage, event notifications).
- Generate reports/analytics (e.g., driving behavior analysis/scorecards where available).
- Communicate with you about orders, invoices, warranty/AMC, updates, and security notices.
- Protect against fraud, abuse, and security incidents.
4) Legal bases (general)
Depending on context, processing may be based on:
- Contract necessity (to deliver services you purchased),
- Legitimate interests (security, service improvement),
- Consent (where required, especially for certain recordings/marketing),
- Legal obligations.
5) Sharing and disclosure
We may share information:
- With service providers who help us operate (hosting, email delivery, support tools), under confidentiality obligations.
- With your organization’s authorized admins (for fleet/security deployments).
- When required by law, legal process, or to protect rights/safety.
We do not sell personal information.
6) Cookies and analytics
Our website may use cookies to enable core functions and understand site usage. You can control cookies through your browser settings, but some site features may not work properly if cookies are disabled.
7) Data retention
We keep information only as long as necessary for:
- The purposes described above,
- Contract requirements (support, warranty/AMC),
- Legal/accounting obligations.
Retention of video/telemetry can vary by package and storage configuration (device storage, customer server storage, or service retention rules).
8) Security
We use reasonable technical and organizational safeguards to protect information. No method of transmission or storage is 100% secure; you are responsible for protecting your credentials and controlling access to customer-controlled systems.
9) Your rights and choices
Subject to applicable law and your relationship with us (individual vs. organization-managed account), you may request:
- Access, correction, deletion, or a copy of certain personal information,
- Restriction/objection to certain processing,
- Withdrawal of consent where processing is based on consent.
To make a request, contact info@ikhlabs.com. For fleet/security deployments, requests may need to be handled through your organization’s administrator.
10) International transfers
If any service providers process data outside Bangladesh, we take steps intended to ensure appropriate protection (contractual and security measures). Exact locations depend on configuration and vendor choices.
11) Children’s privacy
Our Services are intended for customers and organizations, not for children to use independently. If we learn we collected personal data from a child in violation of applicable law, we will take steps to delete it.
12) Changes to this Privacy Policy
We may update this policy from time to time. The updated version will be posted on our website with a revised effective date.
13) Contact
Questions or requests: info@ikhlabs.com, +880 13 2444 7270, Dhaka address above.